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Whether you have a question about your order, wish to book a private session, or want to inquire about custom gift sets, we respond personally within 24 hours.

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Customer service inquiries are answered Monday through Friday. For private studio appointments, please include your preferred dates.

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Common questions

Everything you need to know about our shipping, bookings, and returns.

Delivery
Sessions
Returns

Dispatch times

Rescheduling

Simple returns

All botanical goods and tea blends are packed by hand and shipped carbon-neutral across North America within two business days.

Private studio appointments may be rescheduled up to 24 hours in advance using the link in your confirmation email.

We accept returns on unopened ritual tools and aromatherapy blends within 30 days of delivery for store credit or refund.